Office of the CIO Executive Dashboard

IT Services (ITS), centrally organized under the University’s Office of the Chief Information Officer (CIO), oversees a broad portfolio of services, strategic projects, and institution-wide initiatives, each supporting the mission of the University of Chicago. ITS, in conjunction with IT and business partners throughout the University, is responsible for the planning and operations of many of UChicago’s largest and most widely utilized IT systems and services.

This dashboard provides a view into key metrics from ITS’ portfolio, including for such areas as IT Rationalization; security; infrastructure, networking, and communications; research; teaching and learning; and customer service and support.

Metrics are updated during the first week of every month throughout the calendar year.

Unless otherwise noted, the metrics highlighted below are current as of April 1, 2018.

IT Rationalization

12 Data Centers/Server Rooms Awaiting Assessment for Migration Planning

9 Data Center/Server Room Migrations In Progress

Information Security

10,800 Users Enrolled in Two-Factor Authentication

53 Phishing Attacks (in 2018)

IT Infrastructure

Enterprise Hardware Availability (March 2018)

  • Research 100%
  • Network 99.996%
  • Voice and Video 99.999%
  • Servers, Virtualization, and Storage 99.999%

Visit the IT Services system status page, for enterprise system and service status and availability information.

Networking and Communications

69,729 Networked Devices (March 2018)

  • Wired (14,794) 21%
  • Wireless (52,935) 76%
  • SciDMZ (2,000) 3%

26,232 Telephone Devices (March 2018)

  • VoIP (18,684) 71%
  • PBX (6,745) 26%
  • Cellular (803) 3%

4,887 Wi-Fi Access Points

%

User Access Refresh: Network Closets Complete

%

VoIP Migrations: Buildings Complete

12.39 Petabytes of Data Moved (March 2018)

  • Wired (1.23 Petabytes) 10%
  • Wireless (0.31 Petabytes) 3%
  • SciDMZ (10.85 Petabytes) 88%

5,373 Conferencing Users (March 2018)

  • WebEx: Students (1,941) 36%
  • WebEx: Faculty, Staff, Others (3,432) 64%

TEACHING and LEARNING

6,573 Active Lynda Users

188 ITS-Supported Classrooms

1,352 Course Sites in Canvas (Winter 2018)

45,699 Lynda Video Watched (last 12 months)

13,294 Students Using Canvas 

Collaboration and Sharing

206.33 Terabytes Stored on UChicago Box

19,803 UChicago Box Accounts

754 UChicago Voices Sites

  • O365 Mailbox Migrations Completed 100%

Customer Service and Support

9,275 Tickets Opened (March 2018)

7,909 Tickets Closed (March 2018)

  • Tickets Opened via Email (4,634) 50%
  • Tickets Opened via Phone (1,261) 14%
  • Tickets Opened via Self-Service Portal (3,378) 36%