Office of the CIO Executive Dashboard

IT Services (ITS), centrally organized under the University’s Office of the Chief Information Officer (CIO), oversees a broad portfolio of services, strategic projects, and institution-wide initiatives, each supporting the mission of the University of Chicago. ITS, in conjunction with IT and business partners throughout the University, is responsible for the planning and operations of many of UChicago’s largest and most widely utilized IT systems and services.

This dashboard provides a view into key metrics from ITS’ portfolio, including for such areas as IT Rationalization; security; infrastructure, networking, and communications; research; teaching and learning; and customer service and support.

Metrics are updated during the first week of every month throughout the calendar year.

Unless otherwise noted, the metrics highlighted below are current as of July 1, 2018.

IT Rationalization

19 Data Centers/Server Rooms Awaiting Assessment for Migration Planning

11 Data Center/Server Room Migrations In Progress

Information Security

30,898 Users Enrolled in Two-Factor Authentication

40 Phishing Attacks (in 2018)

IT Infrastructure

Enterprise Hardware Availability (June 2018)

  • Research 100%
  • Network 99.999%
  • Voice and Video 100%
  • Servers, Virtualization, and Storage 100%

Visit the IT Services system status page, for enterprise system and service status and availability information.

Networking and Communications

61,408 Networked Devices (June 2018)

  • Wired (14,965) 24%
  • Wireless (44,444) 73%
  • SciDMZ (2,000) 3%

26,079 Telephone Devices (June 2018)

  • VoIP (19,662) 75%
  • PBX (5,644) 22%
  • Cellular (773) 3%

4,961 Wi-Fi Access Points

%

User Access Refresh: Network Closets Complete

%

VoIP Migrations: Buildings Complete

10.84 Petabytes of Data Moved (June 2018)

  • Wired (0.92 Petabytes) 8.44%
  • Wireless (0.023 Petabytes) .21%
  • SciDMZ (9.90 Petabytes) 91.35%

5,392 Conferencing Users (June 2018)

  • WebEx: Students (1,947) 36%
  • WebEx: Faculty, Staff, Others (3,445) 64%

TEACHING and LEARNING

7,203 Active Lynda Users

188 ITS-Supported Classrooms

211 Course Sites in Canvas (Summer 2018)

48,254 Lynda Videos Watched (last 12 months)

3,587 Students Using Canvas (Summer 2018)

Collaboration and Sharing

286.54 Terabytes Stored on UChicago Box

21,925 UChicago Box Accounts

973 UChicago Voices Sites

Customer Service and Support

8,776 Tickets Opened (June 2018)

8,537 Tickets Closed (June 2018)

  • Tickets Opened via Email (3,979) 45%
  • Tickets Opened via Phone (1,247) 14%
  • Tickets Opened via Self-Service Portal (3,550) 41%