Office of the CIO Executive Dashboard

IT Services (ITS), centrally organized under the University’s Office of the Chief Information Officer (CIO), oversees a broad portfolio of services, strategic projects, and institution-wide initiatives, each supporting the mission of the University of Chicago. ITS, in conjunction with IT and business partners throughout the University, is responsible for the planning and operations of many of UChicago’s largest and most widely utilized IT systems and services.

This dashboard provides a view into key metrics from ITS’ portfolio, including for such areas as IT Rationalization; security; infrastructure, networking, and communications; research; teaching and learning; and customer service and support.

Metrics are updated during the first week of every month throughout the calendar year.

Unless otherwise noted, the metrics highlighted below are current as of December 1, 2018.

IT Rationalization

19 Data Centers/Server Rooms Awaiting Assessment for Migration Planning

11 Data Center/Server Room Migrations In Progress

Information Security

39,018 Users Enrolled in Two-Factor Authentication

561 Phishing Attacks (in 2018)

IT Infrastructure

Enterprise Hardware Availability (November 2018)

  • Research 100% 100%
  • Network 99.995% 99.995%
  • Voice and Video 100% 100%
  • Servers, Virtualization, and Storage 99.996% 99.996%

Visit the IT Services system status page, for enterprise system and service status and availability information.

Networking and Communications

80,584 Networked Devices (November 2018)

  • Wired (15,470) 19% 19%
  • Wireless (63,114) 78% 78%
  • SciDMZ (2,000) 2% 2%

31,039 Telephone Devices (November 2018)

  • VoIP (26,119) 84% 84%
  • PBX (3,778) 12% 12%
  • Cellular (1,062) 3% 3%

5,372 Wi-Fi Access Points

%

User Access Refresh: Network Closets Complete

%

VoIP Migrations: Buildings Complete

16.87 Petabytes of Data Moved (November 2018)

  • Wired (1.58 Petabytes) 9.4% 9.4%
  • Wireless (0.016 Petabytes) 0.1% 0.1%
  • SciDMZ (15.27 Petabytes) 90.5% 90.5%

5,763 Conferencing Users (November 2018)

  • WebEx: Students (2,033) 35% 35%
  • WebEx: Faculty, Staff, Others (3,730) 65% 65%

TEACHING and LEARNING

8,004 Active Lynda Users

189 ITS-Supported Classrooms

1,444 Course Sites in Canvas (Autumn 2018)

16,235 Lynda Videos Watched (last 12 months)

15,174 Students Using Canvas (Autumn 2018)

Collaboration and Sharing

378 Terabytes Stored on UChicago Box

24,400 UChicago Box Accounts

1,329 UChicago Voices Sites

Customer Service and Support

7,722 Tickets Opened (November 2018)

6,653 Tickets Closed (November 2018)

  • Tickets Opened via Email (3,428) 44% 44%
  • Tickets Opened via Phone (814) 11% 11%
  • Tickets Opened via Self-Service Portal (3,480) 45% 45%