Office of the CIO Executive Dashboard

IT Services (ITS), centrally organized under the University’s Office of the Chief Information Officer (CIO), oversees a broad portfolio of services, strategic projects, and institution-wide initiatives, each supporting the mission of the University of Chicago. ITS, in conjunction with IT and business partners throughout the University, is responsible for the planning and operations of many of UChicago’s largest and most widely utilized IT systems and services.

This dashboard provides a view into key metrics from ITS’ portfolio, including for such areas as IT Rationalization; security; infrastructure, networking, and communications; research; teaching and learning; and customer service and support.

Metrics are updated during the first week of every month throughout the calendar year.

Unless otherwise noted, the metrics highlighted below are current as of October 1, 2018.

IT Rationalization

19 Data Centers/Server Rooms Awaiting Assessment for Migration Planning

11 Data Center/Server Room Migrations In Progress

Information Security

70,082 Users Enrolled in Two-Factor Authentication

490 Phishing Attacks (in 2018)

IT Infrastructure

Enterprise Hardware Availability (September 2018)

  • Research 100% 100%
  • Network 99.984% 99.984%
  • Voice and Video 99.996% 99.996%
  • Servers, Virtualization, and Storage 99.991% 99.991%

Visit the IT Services system status page, for enterprise system and service status and availability information.

Networking and Communications

74,522 Networked Devices (September 2018)

  • Wired (15,211) 20% 20%
  • Wireless (57,311) 77% 77%
  • SciDMZ (2,000) 3% 3%

26,297 Telephone Devices (September 2018)

  • VoIP (20,539) 78% 78%
  • PBX (4,950) 19% 19%
  • Cellular (808) 3% 3%

5,165 Wi-Fi Access Points

%

User Access Refresh: Network Closets Complete

%

VoIP Migrations: Buildings Complete

15.20 Petabytes of Data Moved (September 2018)

  • Wired (2.01 Petabytes) 13% 13%
  • Wireless (0.021 Petabytes) 0.14% 0.14%
  • SciDMZ (13.17 Petabytes) 87% 87%

5,609 Conferencing Users (September 2018)

  • WebEx: Students (1,998) 36% 36%
  • WebEx: Faculty, Staff, Others (3,611) 64% 64%

TEACHING and LEARNING

7,662 Active Lynda Users

189 ITS-Supported Classrooms

1,343 Course Sites in Canvas (Autumn 2018)

48,775 Lynda Videos Watched (last 12 months)

14,803 Students Using Canvas (Autumn 2018)

Collaboration and Sharing

360 Terabytes Stored on UChicago Box

23,909 UChicago Box Accounts

1,189 UChicago Voices Sites

Customer Service and Support

9,789 Tickets Opened (September 2018)

8,467 Tickets Closed (September 2018)

  • Tickets Opened via Email (4,226) 43% 43%
  • Tickets Opened via Phone (1,224) 13% 13%
  • Tickets Opened via Self-Service Portal (4,334) 44% 44%