Office of the CIO Executive Dashboard

IT Services (ITS), centrally organized under the University’s Office of the Chief Information Officer (CIO), oversees a broad portfolio of services, strategic projects, and institution-wide initiatives, each supporting the mission of the University of Chicago. ITS, in conjunction with IT and business partners throughout the University, is responsible for the planning and operations of many of UChicago’s largest and most widely utilized IT systems and services.

This dashboard provides a view into key metrics from ITS’ portfolio, including for such areas as IT Rationalization; security; infrastructure, networking, and communications; research; teaching and learning; and customer service and support.

Metrics are updated during the first week of every month throughout the calendar year.

Metrics as of February 1, 2018 are highlighted below. You can also view metrics reports from prior months and the metrics report from the current month.

 

February 2018 Metrics Report

IT Rationalization

14 Data Centers/Server Rooms Awaiting Assessment for Migration Planning

7 Data Center/Server Room Migrations In Progress

Information Security

9,997 Users Enrolled in Two-Factor Authentication

49 Phishing Attacks (in 2018)

IT Infrastructure

Enterprise Hardware Availability (January 2018)

  • Research 99.998% 99.998%
  • Network 99.993% 99.993%
  • Voice and Video 100% 100%
  • Servers, Virtualization, and Storage 99.998% 99.998%

Visit the IT Services system status page, for enterprise system and service status and availability information.

Networking and Communications

75,702 Networked Devices (January 2018)

  • Wired (14,292) 19% 19%
  • Wireless (59,410) 78% 78%
  • SciDMZ (2,000) 3% 3%

27,402 Telephone Devices (January 2018)

  • VoIP (19,354) 71% 71%
  • PBX (7,049) 26% 26%
  • Cellular (999) 4% 4%

4,862 Wi-Fi Access Points

%

User Access Refresh: Network Closets Complete

%

VoIP Migrations: Buildings Complete

12.55 Petabytes of Data Moved (January 2018)

  • Wired (1.2 Petabytes) 10% 10%
  • Wireless (0.30 Petabytes) 2% 2%
  • SciDMZ (11.05 Petabytes) 88% 88%

5,254 Conferencing Users (January 2018)

  • WebEx: Students (1,924) 37% 37%
  • WebEx: Faculty, Staff, Others (3,330) 63% 63%

TEACHING and LEARNING

6,135 Active Lynda Users

188 ITS-Supported Classrooms

1,385 Course Sites in Canvas (Winter 2018)

98 Lynda Video Watched (Past Month)

13,903 Students Using Canvas 

Collaboration and Sharing

185.72 Terabytes Stored on UChicago Box

18,908 UChicago Box Accounts

711 UChicago Voices Sites

  • O365 Mailbox Migrations Completed 74% 74%

Customer Service and Support

9,869 Tickets Opened (January 2018)

8,713 Tickets Closed (January 2018)

  • Tickets Opened via Email 54% 54%
  • Tickets Opened via Phone 11% 11%
  • Tickets Opened via Self-Service Portal 35% 35%