Office of the CIO Executive Dashboard

IT Services (ITS), centrally organized under the University’s Office of the Chief Information Officer (CIO), oversees a broad portfolio of services, strategic projects, and institution-wide initiatives, each supporting the mission of the University of Chicago. ITS, in conjunction with IT and business partners throughout the University, is responsible for the planning and operations of many of UChicago’s largest and most widely utilized IT systems and services.

This dashboard provides a view into key metrics from ITS’ portfolio, including for such areas as IT Rationalization; security; infrastructure, networking, and communications; research; teaching and learning; and customer service and support.

Metrics are updated during the first week of every month throughout the calendar year.

Metrics as of January 1, 2018 are highlighted below. You can also view metrics reports from prior months and the metrics report from the current month.

 

January 2018 Metrics Report

IT Rationalization

Data Centers/Server Rooms Awaiting Assessment for Migration Planning

Data Center/Server Room Migrations In Progress

Information Security

Users Enrolled in Two-Factor Authentication

Phishing Attacks (in 2017)

IT Infrastructure

Enterprise Hardware Availability (December 2017)

  • Research 100% 100%
  • Network 99.990% 99.990%
  • Voice and Video 100% 100%
  • Servers, Virtualization, and Storage 99.999% 99.999%

Visit the IT Services system status page, for enterprise system and service status and availability information.

Networking and Communications

Networked Devices (December 2017)

WiFi Access Points

Petabytes of Data Moved (December 2017)

  • Wired (14,627) 21% 21%
  • Wireless (53,335) 76% 76%
  • SciDMZ (2,000) 3% 3%

%

User Access Refresh: Network Closets Complete

  • Wired (0.86 Petabytes) 6% 6%
  • Wireless (0.96 Petabytes) 7% 7%
  • SciDMZ (12.35 Petabytes) 87% 87%

Telephone Devices (December 2017)

%

VoIP Migrations: Buildings Complete

Conferencing Users (December 2017)

  • VoIP (19,453) 71% 71%
  • PBX (7,143) 26% 26%
  • Cellular (866) 3% 3%
  • WebEx: Students (1,924) 37% 37%
  • WebEx: Faculty, Staff, Others (3,281) 63% 63%

TEACHING and LEARNING

Active Lynda Users

ITS-Supported Classrooms

Course Sites in Canvas (Winter 2018)

Lynda Video Watched (Past 12 Months)

Students Using Canvas (Winter 2018)

Collaboration and Sharing

Terabytes Stored on UChicago Box

UChicago Box Accounts

UChicago Voices Sites

  • O365 Mailbox Migrations Completed 67% 67%

Customer Service and Support

Tickets Opened (December 2017)

Tickets Closed (December 2017)

  • Tickets Opened via Email 53% 53%
  • Tickets Opened via Phone 11% 11%
  • Tickets Opened via Self-Service Portal 37% 37%