Office of the CIO Executive Dashboard

IT Services (ITS), centrally organized under the University’s Office of the Chief Information Officer (CIO), oversees a broad portfolio of services, strategic projects, and institution-wide initiatives, each supporting the mission of the University of Chicago. ITS, in conjunction with IT and business partners throughout the University, is responsible for the planning and operations of many of UChicago’s largest and most widely utilized IT systems and services.

This dashboard provides a view into key metrics from ITS’ portfolio, including for such areas as IT Rationalization; security; infrastructure, networking, and communications; research; teaching and learning; and customer service and support.

Metrics are updated during the first week of every month throughout the calendar year.

Metrics as of March 1, 2018 are highlighted below. You can also view metrics reports from prior months and the metrics report from the current month.

 

March 2018 Metrics Report

IT Rationalization

14 Data Centers/Server Rooms Awaiting Assessment for Migration Planning

7 Data Center/Server Room Migrations In Progress

Information Security

10,350 Users Enrolled in Two-Factor Authentication

95 Phishing Attacks (in 2018)

IT Infrastructure

Enterprise Hardware Availability (February 2018)

  • <p>Research</p> 100% 100%
  • <p>Network</p> 99.997% 99.997%
  • <p>Voice and Video</p> 99.998% 99.998%
  • <p>Servers, Virtualization, and Storage</p> 99.999% 99.999%
Visit the IT Services system status page, for enterprise system and service status and availability information.

Networking and Communications

77,636 Networked Devices (February 2018)

  • <p>Wired (14,633)</p> 19% 19%
  • <p>Wireless (61,003)</p> 79% 79%
  • <p>SciDMZ (2,000)</p> 3% 3%

26,565 Telephone Devices (February 2018)

  • <p>VoIP (18,330)</p> 69% 69%
  • <p>PBX (7,001)</p> 26% 26%
  • <p>Cellular (1,234)</p> 5% 5%

4,870 Wi-Fi Access Points

%

User Access Refresh: Network Closets Complete

%

VoIP Migrations: Buildings Complete

12.95 Petabytes of Data Moved (February 2018)

  • <p>Wired (1.26 Petabytes)</p> 10% 10%
  • <p>Wireless (0.60 Petabytes)</p> 5% 5%
  • <p>SciDMZ (11.09 Petabytes)</p> 86% 86%

5,254 Conferencing Users (January 2018)

  • WebEx: Students (1,924) 37% 37%
  • WebEx: Faculty, Staff, Others (3,330) 63% 63%

TEACHING and LEARNING

6,135 Active Lynda Users

188 ITS-Supported Classrooms

1,385 Course Sites in Canvas (Winter 2018)

98 Lynda Video Watched (in 2018)

13,903 Students Using Canvas 

Collaboration and Sharing

195.83 Terabytes Stored on UChicago Box

19,240 UChicago Box Accounts

711 UChicago Voices Sites

  • <p>O365 Mailbox Migrations Completed</p> 100% 100%

Customer Service and Support

7,773 Tickets Opened (February 2018)

6,835 Tickets Closed (February 2018)

  • <p>Tickets Opened via Email</p> 51% 51%
  • <p>Tickets Opened via Phone</p> 10% 10%
  • <p>Tickets Opened via Self-Service Portal</p> 38% 38%