Office of the CIO Executive Dashboard

IT Services (ITS), centrally organized under the University’s Office of the Chief Information Officer (CIO), oversees a broad portfolio of services, strategic projects, and institution-wide initiatives, each supporting the mission of the University of Chicago. ITS, in conjunction with IT and business partners throughout the University, is responsible for the planning and operations of many of UChicago’s largest and most widely utilized IT systems and services.

This dashboard provides a view into key metrics from ITS’ portfolio, including for such areas as IT Rationalization; security; infrastructure, networking, and communications; research; teaching and learning; and customer service and support.

Metrics are updated during the first week of every month throughout the calendar year.

Metrics as of September 1, 2018 are highlighted below. You can also view metrics reports from prior months and the metrics report from the current month.

 

September 2018 Metrics Report

IT Rationalization

19 Data Centers/Server Rooms Awaiting Assessment for Migration Planning

11 Data Center/Server Room Migrations In Progress

Information Security

32,533 Users Enrolled in Two-Factor Authentication

437 Phishing Attacks (in 2018)

IT Infrastructure

Enterprise Hardware Availability (August 2018)

  • Research 99.997% 99.997%
  • Network 99.990% 99.990%
  • Voice and Video 100% 100%
  • Servers, Virtualization, and Storage 99.999% 99.999%

Visit the IT Services system status page, for enterprise system and service status and availability information.

Networking and Communications

56,368 Networked Devices (August 2018)

  • Wired (14,873) 26% 26%
  • Wireless (39,495) 70% 70%
  • SciDMZ (2,000) 4% 4%

27,647 Telephone Devices (August 2018)

  • VoIP (21,600) 78% 78%
  • PBX (5,258) 19% 19%
  • Cellular (789) 3% 3%

5,096 Wi-Fi Access Points

%

User Access Refresh: Network Closets Complete

%

VoIP Migrations: Buildings Complete

14.90 Petabytes of Data Moved (August 2018)

  • Wired (1.68 Petabytes) 11% 11%
  • Wireless (0.047 Petabytes) 0.3% 0.3%
  • SciDMZ (13.17 Petabytes) 88% 88%

5,572 Conferencing Users (August 2018)

  • WebEx: Students (1,998) 36% 36%
  • WebEx: Faculty, Staff, Others (3,574) 64% 64%

TEACHING and LEARNING

7,460 Active Lynda Users

189 ITS-Supported Classrooms

90 Course Sites in Canvas (Autumn 2018)

48,395 Lynda Videos Watched (last 12 months)

2,265 Students Using Canvas (Autumn 2018)

Collaboration and Sharing

343.9 Terabytes Stored on UChicago Box

22,742 UChicago Box Accounts

1,140 UChicago Voices Sites

Customer Service and Support

10,492 Tickets Opened (August 2018)

10,190 Tickets Closed (August 2018)

  • Tickets Opened via Email (4,874) 46% 46%
  • Tickets Opened via Phone (1,212) 12% 12%
  • Tickets Opened via Self-Service Portal (4,406) 42% 42%